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Final Farewell: December 31, 2020
November 19, 2020

To our community,

On Friday, November 13, 2020 we announced the pending closure of Fortius’ business operations. We want to thank you for the kindness and support you’ve shown us during this very difficult time.

We can now confirm that at the end of business day on December 31, 2020, Fortius will be closing all business operations.

We will continue to see clients, and run normal business operations until this date, and have put together a list of FAQs to help answer your most immediate questions. Our partners, FitFirst Footwear and Starbucks, also remain open to serve you at this time.

We cannot express how grateful we are for your loyalty and support over the last seven years. It was our pleasure and privilege to help so many of you optimize your health, fitness and sport performance.

Over these next weeks, we invite you to share your favourite Fortius memories on Twitter or Instagram, using #FortiusFarewell and tag us @fortiuscentre or email them to updates@fortiussport.com.

We thank you for your continued support as we close off these final weeks providing the same level of care that you know us for.

Fortius Sport & Health


FORTIUS CLOSURE FAQS

GENERAL

What is the date of Fortius’ closure?
Fortius will be closing our doors on December 31, 2020.

Is the closure temporary? Will you resume business after COVID?
As of December 31, 2020 Fortius business operations will be closing down permanently.

Is this all because of COVID-19?
The pandemic put tremendous pressure on our business as it has many businesses. The challenges of the pandemic made continuing to operate Fortius no longer a possibility.

Will somebody else purchase Fortius and take over operations? What will happen to the Fortius facility?

  • All Fortius business operations are closing as of December 31, 2020.
  • Any potential future owner of the property will determine if/how they intend to use the building.

Will you be selling your equipment?
This is still to be determined.

I have a remaining balance on my gift card, can this be redeemed?
Until the end of business day on December 31, 2020, all current business operations remain open and available. Gift cards cannot be redeemed for cash.

What is happening to the Fortius Foundation?
The future of the Fortius Foundation is still to be determined.

Is Starbucks also closing?
Starbucks remains open at this time.

Is FitFirst Footwear also closing/where are they moving to?
FitFirst remains open at this time.

Is there office or facility space available to lease?
Any potential future owner of the property will determine if/how they intend to use the building space.

SPORTS MEDICINE CLINIC & LAB

Should I still come in for my upcoming appointments?

  • All upcoming appointments before end of business day on December 31, 2020 are still scheduled, unless you have heard otherwise from our client services team.
  • Appointments scheduled with a Sports Medicine Physician past December 31, 2020 remain scheduled, unless you are contacted by a Fortius team member. Clients will be notified of the new address for their physician appointment, as it becomes available.

Can I book another/new appointment?
We are taking new appointments and bookings up until end of business day on December 31, 2020. Please contact our client services team to book in at 604.292.2500 or integration@fortiussport.com.

Are you taking new clients?
Practitioners are heavily booked during our final weeks, however they will take new clients if bookings are available.

What will happen to my medical record? Can this be sent to another practitioner?
Your medical records are owned by your practitioner(s) and physician(s) and will be taken with them to their next clinic. You will continue to have access to your medical record through your practitioner and physician. Please see the question below for how to contact them in future.

Where is my practitioner going next? Can you give me their contact information?
For many of our practitioners, this is still to be determined. We will work with each of them to proactively share their future contact information when it becomes available. If a practitioner has their next clinic location available before our closure date, we will post it on this page:
TEAM MEMBER CONTACTS

Practitioner contact information can also be found at the below links as their future location is determined:

FITNESS & PERFORMANCE CENTRE

Can I still utilize my membership/book training zones?
Yes, you can continue to work out as a member, and book training zones up until end of business day on December 31, 2020.

How will my membership fees be charged for the final month/weeks?
Most monthly memberships will expire end of business day on December 31, 2020. If your monthly membership renewal falls after the first of the month, your fee will be pro-rated to match the remaining days left in December.

Should I still come in for my upcoming private coaching sessions?
All upcoming sessions before end of business day on December 31, 2020 are still scheduled, unless you have heard otherwise from our client services team.

Can I book another/new private coaching session?
We are taking new appointments and bookings up until end of business day on December 31, 2020. Please contact our client services team to book in at 604.292.2502 or fitness@fortiussport.com.

Are you taking new clients?
We are still providing training services and can take new bookings, however we recommend purchasing smaller packages (i.e., 5 or 10 sessions). Please note sessions must be used by our closure date of December 31, 2020.

Where is my coach going next? How can I contact them?
For many of our strength & conditioning coaches this is still to be determined. We will work with each of them to proactively share their future contact information when it becomes available.

EVENTS & RENTALS

Will the pitch, gymnasium and meeting room rentals continue?
All business operations will continue as normal until end of business day on December 31, 2020. Any potential future owner of the property will determine if/how they intend to use the building following Fortius’ closure.

Will the Lodge remain operational after Fortius closes?
Any potential future owner of the property will determine if/how they intend to use the building after Fortius’ closure.